Oh for goodness sake!
Mood: P**sed Off
Well, I logged on last night and waited for the phone to ring - for 3 hours. NO calls! Friday night, and no calls for 3 hours!
In the end, I called the boss to be told "well, your hold time is low, so we've put you in a lower priority group." But 3 hours and no calls???? Come on!
"I don't think so, " I replied. "I'm averaging out at 8 mins. I know this because I've worked it out." A stuttered reply followed with a sheepish, "Give me 10 mins and I'll sort it out." About 15 mins later, the calls came through - not a single short call! So, my hold times are low are they????
I tell you, my last shift is saturday and I cannot wait! I will not be upset to kiss it goodbye!
