Held captive by BT British telecom
BT Plc
Correspondence Centre
T.V.T.E.
Gateshead
NE11 0ZZ
Account number 5331 6373
Ref. PS20
OFCOM reference: 2459758
Thursday, 16 June 2005
Dear Mr Patterson
False imprisonment by BT
For 3 months I have tried to ditch BT as my Broadband supplier. I still have a "BT marker" on my phone line but these markers are not removed until 26th of the month, I do not trust them to remove it this month either.
I enclose a list of BT staff contacted, all to no avail, UNLESS I wish to come back to BT, in which case they will reconnect me NOW.
- BT overcharged me 1 year ago for a modem, that was advertised as free.
- Now they refuse to disconnect me.
- I have a phone bill for £100 this month, as I try to persuade BT to disconnect my marker.
This British Icon is in the hands of the greedy crooks who charged a back-hander for a phone connection in the 1970’s; it’s the same line.
Yours faithfully
K Tanner
CC: E Mail; OFCOM, The Times, Telegraph, Google Blog, ITV, Mail,
BBC Watchdog, Office of the Deputy Prime Minister, Gwynn Prosser MP for Dover et. al
THIS ONE ISN’T COMING BACK TO BT
I ceased to use BT Broadband 4 April 2004; I contacted BT staff as follows:
Date of my call
Time of my call
Ruth
14/4/5
1835
Denise
11/5/5
1225
Jean
19/5/5
0843
Barbara Crewe
19/5/5
0843
Natasha BT wholesale
19/5/5
0849
Paul
31/5/5
1241
Karen Dodgeson Manager
19/5/5
0843
Theresa Childs Manager
31/5/5
1314
Barry Wilson Manager
31/5/5
1327
John
31/5/5
1327
Sally
31/5/5
1241
Paul
19/5/5
0849
Greg
31/5/5
1314
Farrell (billing)
31/5/5
1314
Harry customer options
19/4/5
0842
Susan
26/5/5
1141
The above BT staff were contacted to ask that my BT broadband be disconnected, such that I could connect with Homecall Broadband, two simultaneous broadband suppliers are not allowed, this list is increased each day.
Your offer that I may call 150 to discuss this further was taken up, but is not available to me, as I am now a Homecall customer.
I have not received my final bill and believe I am owed a substantial sum, why is this? I have been disconnected from BT for 3 months.
I have remained on your 0870 pay phone lines when your staff have assured me that I am free to connect elsewhere, they have consistently lied to me.
Your systems do not work, if I could open another line I would, but I have a business on this line. If there is anyone competent there please contact me so that all lingering connections are dismantled.
