Rambling

got told off at work in front of everyone last night which was not a very nice feeling. Had a customer call up because they hadnt received a letter to activate pay anyone. explained to him he would need to apply agian because there is no other access to the number. updated the address details and ensured all of that was ok and he ended up wanting to escalate. The TL told me off for being rude to the customer and that i need to watch my tone when i am on the phone blah blah. fair enough but she shouldnt have screamed at me herself in front of everyone. She said she was listening to part of it and my tone was not good and dont bang your mouse,which i wasnt as far as i recall. Guess it will be ok, it just didnt feel very nice. We are busy and get no time between calls to draw breath i am tired and he was already agitated. I didn't understand what i was saying wrong i was trying to help the customer. I asked him if he was receiving statements he said yes. The TL showed me a print out of his address and the start date was 2008. dunno if i did that flustered or if it ws already there, but initially it hadn't been loaded properly which i tried to explain but he just wasnt listeing at that point. He said he wasnt going to complain about me so perhaps i wasnt as bad as i think, but for god sake i dont think being screamed at in front of everyone by the TL is any better. Wasnt my TL at least but she will hear about it and it will be gossip. Keep my head down and mouth shut i suppose hope things are ok. I wasnt deliberately being rude. It gets hard when they are yelling at you themselves though. I wasnt yelling and i certainly didnt realise i was banging things on the desk if i was. Not looking forward to going in today.